Return & Refund Policy

RETURN & REFUND POLICY

If you would like to return or exchange a product purchased on our online store, please fill out our contact form including the order number and we will get back to you shortly.

TFG_ID product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of TFG.

Upon receiving your returned TFG_ID merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the TFG product within 10 – 14 business days.

* Customers are responsible for all shipping expenses on the return of TFG_ID product to our warehouse. Please note that our warehouse is located in SINGAPORE AND INDONESIA.

Warranty policy

We offer a Lifetime warranty period without the need for the receipt. During this period, we are fixing all faults that fall under the statutory warranty obligation. The warranty does not cover damages caused by misuse, normal wear or damages caused by external impacts. Action during the warranty period means that the product is either repaired or replaced, the right to choose alternative may be limited by legal restrictions.

If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service via email (email@tfgtraveling.com).