fbpx

Shipping Policy

SHIPPING POLICY

We strive to keep the delivery time as short as possible.

Orders submitted on weekends and public holidays will be processed the following business day. We aim to deliver your order within the estimated time frames but delays can occur.

Shortly after your order has been confirmed, you will receive an order confirmation email with details of your order. You can check the status of your order at any time by signing into your Account.

Please read our shipping information for more details.

  1. What are the available delivery options and rates?
    1. We are placing our customer experience and shopping experience on top. Thus we chose PT Jalur Nugraha Ekakurir (JNE) as our delivery and tracking service.
    2. Easyparcel they will show all the rates and the services that available and suit for you, from there you can choose service from different couriers to fit with your shipping budget.
  2. I have not received my package, what should I do?
    1. If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view under “My Account”. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
    2. If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
    3. For further assistance, please contact us at email@tfgtraveling.com or on live chat.
  3. Can I change my shipping address after my order has been dispatched?
    1. Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.
    2. Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field. To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.
    3. If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.
  4. How is a failed delivery processed?
    1. Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of the parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery attempts, the package will be returned to us.